ck477 Privacy Policy

Section 1

Introduction

This Privacy Policy ("Policy") is issued by ck477 ("we", "us", "our") and governs the collection, use, storage, transfer, and protection of personal data relating to all registered players and visitors to the ck477 platform, accessible at ck477.io ("Platform"). ck477 is Bangladesh's premier online betting and casino platform, serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and throughout Bangladesh.

We are committed to protecting the privacy and personal information of every individual who interacts with the ck477 Platform. This Policy describes in transparent, plain-language terms exactly what data we collect, why we collect it, how we use it, who we may share it with, and what rights you hold in relation to your personal information.

This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which are incorporated by reference. By registering an account on ck477, or by continuing to access the Platform as a returning player, you confirm that you have read, understood, and accepted this Privacy Policy in its entirety.

If you do not agree with any aspect of this Policy, you should discontinue use of the Platform immediately and contact [email protected] to arrange account closure. Continued use of the Platform constitutes ongoing acceptance of the most current version of this Policy.

Section 2

Data We Collect

ck477 collects personal data only to the extent necessary to deliver the Platform services, comply with applicable legal obligations, and maintain a safe and fair gaming environment. The categories of personal data we collect are described below.

2.1 Registration & Identity Data

When you create a ck477 account, we collect the information you provide directly during the registration process, including:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — used to verify that you meet the minimum age requirement of 21 years.
• Mobile phone number — your registered Bangladeshi mobile number, used for OTP verification, account security alerts, and support communications.
• Email address — used for account correspondence, transaction confirmations, and marketing communications where opted in.
• Residential address — your current address in Bangladesh, used for identity verification and compliance purposes.
• Username and password — your chosen login credentials. Passwords are stored in hashed form and are never accessible in plain text by any ck477 employee.

2.2 Identity Verification (KYC) Documents

To comply with Know Your Customer (KYC) obligations and to protect the integrity of the Platform, we may collect copies of documents including:

• Government-issued photo ID — National Identity Card (NID), valid passport, or driving licence.
• Proof of address — utility bill, bank statement, or government correspondence dated within the last three months.
• Payment method proof — confirmation of ownership of the bKash, Nagad, Rocket, or Upay mobile wallet, or bank account, used to fund your ck477 account.
• Source of funds documentation — where required by our internal compliance procedures for high-value accounts or unusual transaction patterns.

2.3 Financial & Transaction Data

We collect records of all financial transactions processed through your ck477 account, including:

• Deposit amounts, dates, times, and payment methods used (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Withdrawal requests, amounts, processing status, and destination payment accounts.
• Bonus credits, wagering activity, and balance history.
• Transaction reference numbers and payment gateway response codes.

All amounts are recorded in Bangladeshi Taka (BDT, ৳). ck477 does not store full card numbers — only masked card identifiers are retained where card payments are used.

2.4 Gaming & Betting Activity Data

We maintain detailed records of all gaming and betting activity conducted through your ck477 account, including game titles played, bet amounts, outcomes, session durations, and cumulative wagering totals. This data is used for account management, responsible gaming monitoring, bonus administration, and fraud detection purposes.

2.5 Technical & Device Data

When you access the ck477 Platform, our systems automatically collect certain technical information about your device and connection, including:

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser or app version.
• Session timestamps, login history, and page interaction data.
• Referral URL (the page from which you navigated to ck477.io, if applicable).

2.6 Communications Data

We retain records of all communications between you and the ck477 support team, including emails sent to [email protected], live chat transcripts (where applicable), and any formal complaints or requests submitted in writing. These records are maintained for quality assurance, compliance, and dispute resolution purposes.

Section 3

How We Use Your Data

ck477 uses the personal data we collect strictly for the purposes described in this Policy. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The principal purposes for which we process personal data are as follows:

ck477 will never use your personal data for purposes beyond those listed above without first obtaining your explicit consent or where required by law. If we intend to process your personal data for a new purpose that is materially different from the original collection purpose, we will notify you in advance and, where required, seek your consent.

Section 4

Legal Basis for Processing

ck477 processes your personal data on one or more of the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: Processing required to perform the contract between ck477 and you — including account registration, payment processing, and providing access to the Platform — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing necessary to comply with applicable laws, including KYC and anti-money-laundering obligations, age verification requirements, and responses to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out on the basis of our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided those interests are not overridden by your fundamental privacy rights.
• Consent: Processing activities where you have given clear, informed, and freely given consent — primarily direct marketing communications and optional personalisation features. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting [email protected] or by updating your communication preferences within your ck477 account settings panel. Withdrawal of consent for marketing communications will not affect your ability to continue using the Platform.

Section 5

Data Sharing & Disclosure

ck477 does not sell, rent, or trade your personal data to unaffiliated third parties for commercial purposes. We may share your personal data only in the limited circumstances described below, and always subject to appropriate confidentiality and security obligations.

5.1 Payment Service Providers

To process your deposits and withdrawals, we share relevant financial and identity data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, and our card processing gateway for Visa and Mastercard transactions. These providers are contractually bound to process your data only for the purpose of completing the requested payment transaction and in accordance with applicable data protection standards.

5.2 Identity Verification Partners

Where automated identity verification is used, we may share your registration data and KYC documents with specialist identity verification service providers. These providers return a verification result to ck477 and are not permitted to retain or use your personal data for any other purpose.

5.3 Game Content Providers

The casino games and slot titles available on ck477 are provided by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. These providers may receive anonymised session and gameplay data solely for the purposes of game performance auditing, RNG certification, and technical support. No personally identifiable information is shared with game providers beyond what is strictly required for these technical purposes.

5.4 Regulatory & Legal Disclosures

We may disclose your personal data to competent authorities, courts, or law enforcement agencies where we are required to do so by applicable law, court order, or legitimate regulatory request. We will notify you of any such disclosure to the extent permitted by applicable law. ck477 will not voluntarily disclose player data to any government body in the absence of a lawful obligation or formal legal process.

5.5 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of ck477's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify registered players in advance of any such transfer and ensure that the acquiring entity is bound by data protection obligations at least as protective as those set out in this Policy.

Section 6

Cookies & Tracking Technologies

ck477 uses cookies and similar tracking technologies on the Platform to enable core functionality, improve performance, and — where you have consented — deliver a more personalised experience. A cookie is a small text file placed on your device when you visit ck477.io. Cookies do not contain executable code and cannot access other files stored on your device.

6.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the Platform to function correctly. They enable you to log in, maintain your session, and access secure areas of the Platform. These cookies cannot be disabled without preventing core Platform functionality.
• Performance & analytics cookies: These cookies collect anonymised data about how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where errors occur. This data is used exclusively to improve Platform performance and user experience.
• Functional cookies: These cookies remember your preferences — such as your preferred payment method and display settings — to provide a more convenient Platform experience across sessions.
• Marketing cookies: These cookies are used, with your consent, to deliver relevant promotional communications within the Platform. They track which promotions you have viewed or interacted with to avoid repeatedly showing you the same offer.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ck477 Platform, including the ability to maintain your login session and access certain features. Instructions for managing cookies in the most common browsers are available through your browser's help documentation.

Section 7

Data Retention

ck477 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, or to resolve disputes and enforce our agreements. The following retention periods apply to the principal categories of personal data we hold:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data disposal procedures. Where anonymisation is used rather than deletion, the resulting anonymised data no longer constitutes personal data and may be retained and used for statistical and analytical purposes without limitation.

Section 8

Data Security

ck477 implements a comprehensive, multi-layered security framework to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures are reviewed and updated on a continuous basis to reflect current best practices and emerging threats.

8.1 Technical Security Measures

• 256-bit SSL/TLS encryption: All data transmitted between your device and the ck477 Platform is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2 or higher).
• OTP authentication: Account login and sensitive account changes require one-time password (OTP) verification delivered to your registered Bangladeshi mobile number, providing a second layer of identity assurance beyond your password.
• Password hashing: Account passwords are stored exclusively as salted cryptographic hashes. No ck477 employee or system can retrieve your password in plain text.
• Session management: Authenticated sessions are subject to automatic timeout controls and are invalidated upon logout. Concurrent session detection alerts are applied to all accounts.
• Intrusion detection: Our infrastructure is monitored continuously for signs of unauthorised access, anomalous traffic patterns, and other indicators of compromise.
• Data segregation: Personal data is stored in segregated, access-controlled environments. Access to personal data by ck477 staff is restricted on a strict need-to-know basis and is subject to audit logging.

8.2 Organisational Security Measures

• All ck477 staff with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Access to personal data systems is governed by role-based access controls and is subject to periodic access review.
• Third-party service providers who process personal data on ck477's behalf are subject to contractual data processing agreements that require them to maintain security standards equivalent to those applied by ck477.
• In the event of a personal data breach that is likely to result in a risk to affected individuals, ck477 will notify affected players promptly and take all reasonable steps to contain and remediate the breach.

Section 9

Your Rights

As a registered player on the ck477 Platform, you hold the following rights in relation to the personal data we hold about you. You may exercise any of these rights at any time by submitting a written request to [email protected]. We will respond to all verified requests within a reasonable timeframe and in any event within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data ck477 holds about you, including information about how it is used and with whom it has been shared.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may also update certain personal details directly through your account settings panel.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Please note that we are required by law to retain certain categories of data (such as financial transaction records and KYC documents) for defined periods even following account closure.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to a specific processing activity while your objection is being considered.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to processing based on our legitimate interests, including profiling and direct marketing. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, or to raise a concern about how ck477 handles your personal data, please contact us in writing at [email protected] with the subject line "Privacy Rights Request — [your registered username]". We may ask you to provide proof of identity before processing your request in order to prevent unauthorised access to another person's data.

Section 10

Third-Party Services

The ck477 Platform integrates with a number of third-party service providers to deliver its full range of features. This Policy covers only the data processing activities carried out by ck477 directly. Third-party providers — including payment processors, game studios, and identity verification services — operate under their own privacy policies, which govern their independent data processing activities.

We carefully select all third-party partners and require them to maintain data protection standards that are consistent with applicable law and with the commitments made in this Policy. Where a third party processes personal data on our behalf as a data processor, we enter into formal data processing agreements that set out the scope, purpose, and security requirements for that processing.

The ck477 Platform does not contain links to external third-party websites, and we are not responsible for the privacy practices of any external website that you may access independently. We strongly recommend reviewing the privacy policies of any third-party service — including your mobile financial service provider (bKash, Nagad, Rocket, or Upay) — before sharing personal data with those services.

Section 11

Children & Minors

The ck477 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. Registration on the Platform requires confirmation that the applicant is at least 21 years of age, and age verification is applied as part of the KYC process.

If ck477 discovers or is notified that an account has been registered by a person under 21 years of age, we will immediately suspend the account, delete all associated personal data to the extent not required by law, forfeit any winnings, and return any deposits to the original payment source. If you believe that a minor has registered on the ck477 Platform, please notify us immediately at [email protected].

Section 12

Policy Updates

ck477 reserves the right to update, amend, or replace this Privacy Policy at any time. Where changes are material — meaning they alter the nature of the data we collect, the purposes for which we use it, or the rights available to you — we will provide advance notice of at least 14 days to registered players via email or prominent Platform notification before the changes take effect.

The date of the most recent revision is displayed at the top of this page and in the Table of Contents sidebar. Minor amendments — such as typographical corrections or clarifications that do not alter the substantive meaning of any provision — may take effect immediately upon publication.

We encourage you to review this Policy periodically to stay informed about how ck477 protects your personal information. Your continued use of the ck477 Platform after any updated Policy has taken effect constitutes your acceptance of the revised terms. If you do not accept an updated Policy, you should cease using the Platform and contact [email protected] to arrange account closure.

Section 13

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ck477 handles your personal data, please contact our dedicated privacy support team. All communications should be in English and sent to the following address:

• Email: [email protected] — plain text, not a clickable link.
• Subject line for privacy requests: "Privacy Rights Request — [your registered username]"
• Subject line for complaints: "Privacy Complaint — [your registered username]"
• Response time: We aim to acknowledge all privacy-related enquiries within 24 hours (Bangladesh Standard Time, UTC+6) and to provide a substantive response within 30 days.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction. ck477 is committed to resolving all privacy concerns fairly and transparently.

This Privacy Policy was last reviewed and updated on 1 January 2026. The most current version of this Policy is always available at ck477.io/privacy-policy.